Customer Service – Let Us Serve You
Customer Service is in the DNA of our business
Payments
Currently we only accept complete payments at time of purchase.
Shipping & Handling
Fast, Reliable Shipping from Northern California
We know how important it is to receive your order quickly. That’s why we use USPS Ground Advantage for all shipments, offering delivery within 2–5 business days.
All orders are shipped from Northern California, so delivery times may vary depending on your location—orders heading east may take a bit longer to arrive.
We work hard to get your package out the door as fast as possible:
- Orders placed before 5:00 AM PST ship the same day.
- Orders placed after 5:00 AM PST ship the next business day.
- Weekend orders placed between Saturday 5:00 AM and Sunday 5:00 AM will ship on Monday, in accordance with USPS hours.
If you have any questions about your delivery, feel free to reach out—we’re here to help!
Refunds & Returns
100% Money-Back Guarantee
We stand behind every order with a full money-back guarantee—no hassle, no fine print.
- Product arrived damaged or not working? You’ll receive a 100% refund, no questions asked.
- Shipping took too long or you’re simply not satisfied? We’ll issue a full refund, because your experience matters to us.
Your satisfaction is our priority. If something isn’t right, we’ll make it right.
White Glove Service
Authenticity & Care You Can Trust
We only source 100% authentic fragrances from verified, reputable perfume distributors—never fakes or imitations.
To preserve quality, all fragrances are stored in a climate-controlled, low-light environment until they’re ready to ship. And when it’s time to pack your order, we take every precaution to ensure your fragrance arrives safe, secure, and in perfect condition.
Your trust means everything to us—and we treat every bottle with the care it deserves.
How to Care Your New Fragrance
To keep your fragrance smelling its best for years to come, proper storage is key.
- Avoid direct sunlight and don’t store it in the bathroom, where heat and humidity fluctuate often.
- The ideal spot? A cool, dim, climate-controlled room with minimal temperature changes.
- Want to go the extra mile? Keep your fragrance in its original box—it adds an extra layer of protection and helps preserve the scent over time.
A little care goes a long way in keeping your fragrance fresh and long-lasting.